Refund & Cancellation Policy

MaritechONE is a subscription-based, multi-tenant Software-as-a-Service (SaaS) platform operated by Maritech Software Pte. Ltd. This policy explains how subscriptions, cancellations and refunds work. By subscribing to MaritechONE you agree to the terms below.

1. Subscriptions & Billing

MaritechONE is provided on a recurring subscription basis (monthly or annually, and priced per user where applicable). Subscription fees are billed in advance for each billing cycle and grant access to the modules and services included in your plan for that cycle.

2. Cancel Anytime

You may cancel your subscription at any time. To cancel, raise a request through the in-application Support Portal (Support Center) inside your MaritechONE account, or email support@maritechone.com.

• Your cancellation stops future renewals and billing for the next cycle.
• You retain access to the service until the end of your current paid billing period.
• No further charges are made once a cancellation takes effect.

3. Refunds

As a general rule, all sales are final and subscription fees already paid are non-refundable, including for partial billing periods or unused time after a cancellation.

However, we want you to be satisfied. If you believe you are entitled to a refund (for example, a billing error or a genuine issue with the service), you may submit a refund request within 30 days of the relevant charge. Each request is reviewed on a case-by-case basis and any approved refund is issued to the original payment method.

4. How to Request a Refund

You can request a refund or cancellation in either of these ways:

• Support Portal: open a request in the Support Center within your MaritechONE account.
• Email: contact support@maritechone.com within 30 days of the subscription charge.

Please include your account/company name and the invoice or charge reference so we can assist quickly.

5. Private Hosting, Enterprise & Professional Services

For private-hosted (Enterprise) deployments, one-time setup, onboarding, customisation, integration and other professional-services fees are non-refundable once the work has commenced. Custom Enterprise arrangements are governed by the specific order form or agreement signed with you, which prevails where it differs from this policy.

6. Free Trials & Free Tiers

Where a free trial or free tier is offered, no charge applies during the trial. If you do not cancel before the trial converts to a paid subscription, standard billing and this policy apply from that point.

7. Data After Cancellation

MaritechONE is multi-tenant and your data is scoped to your organisation only. After cancellation, your data is retained for a limited period to allow reactivation or export, after which it may be deleted in line with our data-retention and privacy practices. You can request an export of your data through the Support Portal before cancelling.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, communicated through the platform.

9. Contact Us

For any refund or cancellation questions, please contact:

Maritech Software Pte. Ltd. (MaritechONE)
Support Portal: available inside your MaritechONE account
Email: support@maritechone.com
Address: Singapore